HELLO FORWARD & HELLO BEER TERMS AND CONDITIONS
1. PLATFORM USE
1.1 – Hello Forward Ltd (Company Number 10297220), a limited company incorporated in England and Wales with a registered office at Utopia Village, 7 Chalcot Road, NW1 8LH (Hello Forward), grants you a non-exclusive, limited and revocable licence to use and access our website (www.HelloForward.com) (Website) and mobile application (Hello Beer) (Application, together being the Platform) subject to these terms and conditions (Terms).
1.2 – In these Terms, “us”, “we” and “our” refer to us and references to “you” and “your” is to you, the user of the Platform.
1.3 – By accepting the confirmation email and using the Platform, you agree to be bound by these Terms. If you do not agree with these Terms you must immediately stop using the Platform.
1.5 – You agree that we may change, update or otherwise amend the Platform and these Terms at our absolute discretion.
2.1 – The Hello Forward Platform and Services including the Hello Beer app are directed toward individual job seekers in the pub and bar industry, individuals already working in the pub and bar industry and individuals with an interest in beer and cider. Via the Hello Beer app we offer the following services:
a. Creating a user profile and start a course to learn about serving beer and cider in a pub or and bar environment.
b. By completing a course and passing the course related test we allow users to get a certificate showing that they have completed the course. It is however not a certificate that have been endorsed by any independent body only by the Hello Forward team.
2.2 – We do not accept any responsibility or legal liability whatsoever for any information, act or omission relating to the content of the courses we offer.
2.3 – While we may assist with the resolution of any complaint or dispute relating to the Services we offer, you acknowledge that any legal recourse arising from using our Services (courses) they cannot be brought against us, notwithstanding anything to the contrary in these Terms or on the Platform.
2.4 – You must cooperate with us and comply with all reasonable requirements, including information and documents relating to the Services.
2.5 – Hello Forward is not an official education organisation and the Hello Beer courses does not provide any learner with a formal education or qualifications.
2.6 – Additionally, where an individual, entity, group or employer successfully finishes any Hello Beer courses, Hello Forward makes no guarantees or promise with regards to the outcome and how the learner performs his or her job.
3.1 – We may accept, reject, suspend or remove registration on the Platform of any user at our absolute discretion.
3.2 – We will collect specific information from you during registration, such as name, email, phone number and other related details.
3.3 – You acknowledge that both we rely on the accuracy and completeness of information provided by you during the registration process.
3.4 – In order to confirm your registration, we will need to verify your email address. You should receive an email containing a link that you should click to verify your email address. Other than verifying your email address, we do not make any enquiries or seek any confirmation of your identity or qualifications.
3.5 – You warrant and represents that all information provided is accurate, complete and not misleading and remains so. You must notify us of any change to such information.
4. CODE OF CONDUCT
4.1 – In your use of the Platform and Services you:
a. agree not to engage in any defamatory, discriminatory, improper, indecent or offensive behaviour;
b.agree to treat the Platform and its users with respect and will not partake in any conduct that could be considered bullying, harassment, degradation, insulting or otherwise demeaning.
c. agree not to be in breach of any local or international law or regulation applicable to you in your jurisdiction;
d. must provide us with accurate personal and contact information. You will only represent yourself and will not create false aliases or impersonate any other person (with or without their consent) while using the Platform;
e. shall not host, display, upload, modify, publish, transmit, update or share any information which:
- belongs to another entity and to which you do not have any right to;
- is misleading in any way;
- involves the transmission of 'junk mail', 'chain letters', or unsolicited mass mailing or “spamming”;
- engages in in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of 'virtual' products related to the Platform;
f. shall not attempt to gain unauthorised access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password 'mining' or any other illegitimate means; and
g. do not breach any of the Terms.
4.2 – We reserve the right to refuse to provide you with access to the Platform if it is brought to our notice or if it is discovered that you are not an eligible user.
4.3 – If you are a professional trainer or in the business of providing training services, you indemnify us from any loss or damage (whether direct or indirect) arising in connection with use of the Platform including lost fees from potential clients, damage to the reputation and/or investment prospects for the Platform.
4.4 – You indemnify us for any loss or damage we suffer as a result of your breach of these Terms.
5. PRICES AND PAYMENTS
5.1 – Individual learners, professional trainers and anyone engaged with providing training services may at some stage be charged listing fees, commissions and administrative charges related to the Services, as specified on the Platform. For now the platform is however free and we will always notify anyone about changes to this policy before they use our Platform.
6. PLATFORM CONDITIONS OF USE
6.1 – It is a condition of use that:
a. you are over the age of 18 (or over the age of 16 and under the supervision of a parent or legal guardian);
b. you have the authority to bind any business on behalf you use our Platform or purchase Services;
c. you only use the Platform for lawful purposes;
d. you do not engage in any defamatory, improper, indecent or offensive behaviour;
e. you are not breaking any local, state, national or international law in your relevant jurisdiction by accessing this Platform;
f. you will treat the Platform and its users with respect and will not partake in any conduct that could be considered bullying, harassment, degradation, insulting or otherwise demeaning to the human standard of any other person (as determined by us);
g. you must provide us with accurate personal and contact information. You will only represent yourself and will not create false aliases or impersonate any other person (with or without their consent) while using the Platform;
h. you do not breach any of the Terms.
6.2 – You agree and warrant that you will not solicit a user of the Platform to join another competing Platform.
6.3 – You indemnify us for any loss or damage we suffer as a result of your breach of this clause.
7. PLATFORM AVAILABILITY
7.1 – You acknowledge that we are not required to keep the Platform available for your use and we make no warranties as to its availability.
7.2 – We accept no responsibility for the unavailability of this Platform, or any offer of Services found on the Platform, or any interruption or malfunction for any reason whatsoever (including failures of our Internet provider or web hosting service provider, third party intrusions or force majeure), and you agree that we are not liable for any loss or damage that you or any other person incurs by not being able to access the Platform.
7.3 – We make no guarantees, implied or express, as to the ongoing availability of the Platform or Services.
8. INTELLECTUAL PROPERTY
8.1 – The Platform and all related content (including any source code, usage data, ideas, enhancements, feature requests, suggestions or other information provided by any user) is our copyright and property of and can be used for any purpose relating to the Platform or our business. Without our express written permission of, you shall not copy the Platform for your own commercial purposes, including:
a. replicate or use the details and profiles of any other individual on the Platform
b. replicate all or part of the Platform in anyway;
c. incorporate all or part of the Platform in any other webpage, platform, website, application or other digital or non-digital format.
8.2 – We have moral and registered rights in its trademarks and you shall not copy, alter, use or otherwise deal in the marks without our prior written consent.
9. THIRD PARTY PLATFORMS & ADVERTISING
9.1 – The Platform may contain information and advertising from third-party businesses, people and Platforms (Third Parties). You consent to receiving this information as part of your use of the Platform.
9.2 – We are not responsible for any information transmitted by Third Parties or liable for any reliance you make upon the information or statements conveyed by Third Parties (or in relation to your dealings with Third Parties), nor are we responsible for the accuracy of any advertisements.
10. LIMITATION OF LIABILITY & INDEMNITY
10.1 – YOU AGREE THAT YOU USE THE PLATFORM AT YOUR OWN RISK.
10.2 – YOU ACKNOWLEDGE THAT WE ARE NOT RESPONSIBLE FOR THE CONDUCT OR ACTIVITIES OF ANY CUSTOMER, SELLER OR OTHER USER AND THAT WE ARE NOT LIABLE FOR SUCH UNDER ANY CIRCUMSTANCES.
10.3 – YOU ARE SOLELY RESPONSIBLE FOR THE SECURITY OF ANY USERNAME AND PASSWORD YOU USE TO ACCESS THE PLATFORM. YOU ARE SOLELY RESPONSIBLE FOR THE USE OF YOUR ACCOUNT, IRRESPECTIVE OF WHO IS UTILISING IT, WHETHER WITH OR WITHOUT YOUR PERMISSION. YOU MUST NOTIFY US IMMEDIATELY OF ANY MISUSE OR UNAUTHORISED USE OF YOUR ACCOUNT.
10.4 – YOU ACKNOWLEDGE THAT IN USING THE PLATFORM AND IN RELATION TO THE PURCHASE OF ANY PRODUCTS YOU DO NOT RELY ON ANY STATEMENT, REPRESENTATION, ASSURANCE OR WARRANTY (WHETHER MADE INNOCENTLY OR NEGLIGENTLY) FROM US THAT IS NOT SET OUT IN THESE TERMS.
10.5 – YOU AGREE TO INDEMNIFY US FOR ANY LOSS, DAMAGE, COST OR EXPENSE THAT WE MAY SUFFER OR INCUR AS A RESULT OF OR IN CONNECTION WITH YOUR USE OF OR CONDUCT IN CONNECTION WITH THE PLATFORM, INCLUDING ANY BREACH BY YOU OF THESE TERMS.
10.6 – IN NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES, LOSS OR CORRUPTION OF DATA, LOSS OF PROFITS, GOODWILL, BARGAIN OR OPPORTUNITY, LOSS OF ANTICIPATED SAVINGS OR ANY OTHER SIMILAR OR ANALOGOUS LOSS RESULTING FROM YOUR ACCESS TO, OR USE OF, OR INABILITY TO USE THE PLATFORM OR ANY CONTENT, OR IN ANY WAY RELATING TO THE SERVICES (OR THE PROVISION OR NON-PROBISION OF SERVICE), WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, IN EQUITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGE, TO BUSINESS INTERRUPTION OF ANY TYPE, WHETHER IN TORT, CONTRACT OR OTHERWISE.10.6 IN NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES, LOSS OR CORRUPTION OF DATA, LOSS OF PROFITS, GOODWILL, BARGAIN OR OPPORTUNITY, LOSS OF ANTICIPATED SAVINGS OR ANY OTHER SIMILAR OR ANALOGOUS LOSS RESULTING FROM YOUR ACCESS TO, OR USE OF, OR INABILITY TO USE THE PLATFORM OR ANY CONTENT, OR IN ANY WAY RELATING TO THE SERVICES (OR THE PROVISION OR NON-PROBISION OF SERVICE), WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, IN EQUITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGE, TO BUSINESS INTERRUPTION OF ANY TYPE, WHETHER IN TORT, CONTRACT OR OTHERWISE.IF WE ARE FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH IS IN ANY WAY CONNECTED WITH YOUR USE OF THIS PLATFORM, ANY CONTENT OR SERVICES, OUR LIABILITY WILL NOT EXCEED THE COST OF THE SERVICES SUPPLIED TO YOU. WE WILL NOT BE LIABLE FOR FURTHER DAMAGES, INCLUDING INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
11. DISCLAIMER OF WARRANTY
11.1 – YOUR USE OF THIS PLATFORM IS AT YOUR RISK. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS PLATFORM ARE PROVIDED 'AS IS' WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. WE, NOR ANY OF OUR AFFILIATES, WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS PLATFORM. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS PLATFORM MAY BE OUT OF DATE, AND NEITHER WE NOR ANY OF OUR AFFILIATES MAKE ANY COMMITMENT OR ASSUME ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
13.1 – We may end the agreement formed by the Terms immediately by giving you written notice. It is not essential to provide reasons for the termination. Where these Terms have been terminated you must immediately cease using the Platform or Services.
13.2 – Anyone may terminate their use of the Platform immediately by giving us written notice.
13.3 – Your use of the Platform may be cancelled at any time, for any reason, on a temporary or permanent basis. You must immediately cease using the Platform should you receive a notice cancelling your licence to use the Platform.
14.1 – You can contact our support team by email (info@HelloForward.com).
14.2 – You can direct notices, enquiries, complaints and so forth to us using any other details published on the Platform. We will notify you of a change of details by publishing new details on the Platform.
14.3 – We will send you notices and other correspondence to the email address that you submit to the Platform, or that you notify us. It is your responsibility to update your contact details as they change.
14.4 – A consent, notice or communication under this agreement is effective if it is sent as an electronic communication (having the meaning given to that term in Electronic Communications Act 2000 and the Electronic Signatures Regulations 2002) unless required to be physically delivered under law.
15. FOR USERS BASED IN THE UNITED STATES
15.1 – NO CLASS ACTION. YOU AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. UNLESS WE BOTH AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, CLASS OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING.
15.2 – JURY TRIAL WAIVED. You expressly waive any right to a jury trial in any action against Hello Forward for any claims related to the Apps, Website, and/or Services.
15.3 – STATUTE OF LIMITATIONS. To the extent permitted by law, any claim or cause of action arising out of or related to use of the Apps, Website, and/or Services shall be filed within 1 year after such claim or cause of action arose. To the extent permitted by law and as applicable, any claim arising from the publication of any content on or through the Apps, Website, and/or Services shall accrue on the first date of publication.
15.4 – UNAUTHORIZED ACCESS. Any attempt to obtain or obtain unauthorized access to Hello Forward servers shall violate the federal Computer Fraud and Abuse Act, 18 U.S.C. § 1030, which provides for civil and criminal penalties. Additionally, depending on the circumstances, such conduct could also violate the Electronic Communications Privacy Act, 18 U.S.C. § 2510, et eq. and the Stored Communications Act, 18 U.S.C. § 2701, et seq., both of which also provide for civil and criminal penalties. Hello Forward considers the unauthorized access to and/or download of any Video Content fall within the scope of this prohibited conduct. Moreover, Hello Forward shall consider any approval or knowledge of a third party’s efforts to engage in the foregoing prohibited conduct as wilful cooperation in such conduct.
16.1 – We may assign or otherwise create any interest in their rights under these Terms by giving you written notice.
16.2 – We may in its absolute discretion amend these Terms at any time, which shall become effective by giving you notice.
16.3 – Any provision of these Terms, which is invalid or unenforceable in any jurisdiction, is, as to that jurisdiction, ineffective to the extent of the invalidity or unenforceability without affecting the remaining provisions of these Terms or affecting the validity or enforceability of that provision in any other jurisdiction. The parties will negotiate in good faith to replace any such provision with a provision which is valid and enforceable and consistent with the intention of these Terms, so far as is reasonably practicable.
16.4 – These Terms form part of an e-commerce transaction and the parties agree that these Terms shall be accepted electronically and the agreement to these Terms is formed and validly entered into electronically.
16.5 – The termination of these Terms does not affect the parties’ rights in respect of periods before the termination of these Terms.
16.6 – These Terms and any non-contractual obligations arising therefrom are governed by the laws of England and Wales and you submit to the non-exclusive jurisdiction of the courts in England.