PURPOSE OF OUR POLICY
WHO AND WHAT THIS POLICY APPLIES TO
THE INFORMATION WE COLLECT
HOW INFORMATION IS COLLECTED
HOW DATA IS STORED
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA) and with third parties. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
WHEN DATA IS USED
WHEN DATA IS DISCLOSED
It may be necessary for us to disclose an individual’s data to third parties in a manner compliant with the Act in the course of our business, such as for processing activities like website hosting. We will not disclose or sell an individual’s data to unrelated third parties under any circumstances unless we employ other companies to perform tasks on our behalf and we need to share your information with them to provide products and services to you. There are some circumstances in which we must disclose an individual’s information: where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of; as required by any law (including the Act) including court orders; and/or in order to sell our business (as we may transfer data to a new owner). We may partner with or utilise third-party service providers (such as Gmail from Google, Inc) to communicate with an individual and to store contact details about an individual. These service providers may be located outside the United Kingdom, including the United States of America. If the Company gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of the business to another company, we may share information with that company before and after the transaction closes.
THIRD PARTY SERVICES, WEBSITES AND ACCOUNTS
We may share an individual’s information with third parties for the processing and storage of certain personal information. For example: all information may be process and stored with cloud service providers (such as Amazon Web Services); information related to work experience and qualifications will be processed by background check service providers; all payment information shall be provided to and processed by a payment gateway (such as www.stripe.com or www.paypal.com). We recommend that you read the privacy policies of third party service providers so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain service providers may be located in or have facilities that are located a different jurisdiction (including outside the EEA). So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in United Kingdom and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation (including the USA Patriot Act). We may link your account with a third party (such as Facebook, LinkedIn or Twitter) to our services to enable certain functionality, which allows us to obtain information from those accounts (including your profile picture, friends or contacts). The information we may obtain from those services often depends on your settings or their privacy policies. We recommend that you read any third party privacy policies before entering any personal information. When you click on links on our store, they may direct you to third party websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
CONSENT TO COLLECTION OF DATA
An individual may opt to not have us collect their data and communicate with them. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us. They will be aware of this when: Opt In. Where relevant, the individual will have the right to choose to have information collected and/or receive information from us; or Opt Out. Where relevant, the individual will have the right to choose to exclude himself or herself from some or all collection of information and/or receiving information from us If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us on the details below.
THE SAFETY & SECURITY OF DATA
We will take all reasonable precautions to protect an individual’s data from unauthorised access. This includes appropriately securing our physical facilities and electronic networks. The security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Each individual that provides information to us via the internet or by post does so at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, data where the security of information is not within our control. We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s data to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies. If an individual suspects any misuse or loss of, or unauthorised access to, their data, they should let us know immediately. We are not liable for any loss, damage or claim arising out of another person’s use of the data where we were authorised to provide that person with the data.
HOW TO ACCESS AND/OR UPDATE INFORMATION
The Act gives you the right to request from us the data that we have about you. If an individual cannot update his or her own information, we will correct any errors in the data we hold about an individual within 7 days of receiving written notice from them about those errors. It is an individual’s responsibility to provide us with accurate and truthful data. We cannot be liable for any information that is provided to us that is incorrect. We may charge an individual a reasonable fee for our costs incurred in meeting any of their requests to disclose the data we hold about them.
COMPLAINTS AND DISPUTES
If an individual has a complaint about our handling of their data, they should address their complaint in writing to the details below. If we have a dispute regarding an individual’s data, we both must first attempt to resolve the issue directly between us. If we become aware of any unauthorised access to an individual’s data we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.
ADDITIONS TO THIS POLICY
California Civil Code Section § 1798.83 permits users of our software and Service that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send e-mail to info@HelloForward.com.
All correspondence with regards to privacy should be addressed to:
The Data Controller
Hello Forward Ltd
7 Chalcot Road
NW1 8LH, London, UK
You may contact us by email in the first instance: info@HelloForward.com